Bayu Raga Sukmana

technical support manager Manage schedules, workloads, and KPIs for the technical team across multiple regional IT infrastructure projects. Work as a presales/solutions engineer to calculate project costs, plan hardware procurement, and find the best technical solutions for clients' budgets. Design architecture and troubleshoot complex systems, such as multi-site Veeam backups on Nutanix and FC SAN storage. Guide the technical team in achieving training and certification targets. Handle Tier 2 and Tier 3 technical escalations from enterprise clients to maintain SLA compliance. freelance Web develover with Ai Design and develop websites integrated with AI tools. Build AI chatbots to help clients automate customer service and improve data retrieval. system enginer & Co project Manager Systems Engineer & Co-Project Manager PT. Mitra Sistematika Global Jan 2017 – Dec 2019 * Badan Informasi Geospasial (BIG) & Directorate General of Immigration: Managed the end-toend installation, configuration, and troubleshooting of core server infrastructure and enterprise backup solutions (Veritas NetBackup and Commvault appliances). * Badan Nasional Penanggulangan Bencana (BNPB): Acted as Co-Project Manager for the Pusdalops and Pusdatin projects. Successfully deployed Software Analytic Systems (SAS), coordinated with cross-functional teams and stakeholders, and managed project timelines. * Kementrian Keuangan (EUC Computing) & BNPB: Facilitated all phases of project delivery, including staging, installation, User Acceptance Testing (UAT), and finalizing official handover documentation (BAST), while managing comprehensive after-sales support. * BPKP Project: Led the nationwide rollout and configuration of Check Point Endpoint Protection across all BPKP regional representatives throughout Indonesia.